Refund policy
Welcome to Osaak Perfumes (The Osaak). We are committed to providing a transparent and customer-friendly shopping experience. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed, in compliance with applicable Indian laws including the Consumer Protection Act, 2019 and E-Commerce Rules, 2020.
1. Eligibility for Returns
You may request a return if:
The product is damaged, defective, or leaking
You received the wrong product
The product is significantly different from the description
To be eligible:
Product must be unused
Must be in original packaging with all labels intact
2. Mandatory Unboxing Video
An unboxing video is compulsory for any claim related to:
Damaged product
Missing items
Incorrect product
No video = no claim.
Not because we enjoy being strict, but because fraud exists and we prefer not to fund it.
3. Return Window
Return request must be raised within 7 days of delivery
Requests after this period will not be accepted
4. Non-Returnable Items
Due to hygiene and safety reasons, the following are not eligible:
Used perfumes
Opened or tested fragrance bottles
Items without original packaging
Clearance or final sale items
Perfume isn’t a T-shirt. Once opened, it’s yours for life.
5. Return Process
To initiate a return:
Contact us with:
Order ID
Issue description
Clear photos/videos (including unboxing video)
📧 Email: theosaak@gmail.com
📞 Phone/WhatsApp: +91 9651102221
6. Return Approval
Requests are reviewed within 48 hours
Once approved, we will:
Arrange pickup (if available), or
Provide return shipping instructions
7. Shipping Responsibility
If the issue is our fault → we bear return shipping cost
If the return is for other reasons → customer bears shipping cost
8. Refund Policy
Refunds are processed only after:
Product is received and inspected
Claim is verified and approved
Refund timeline:
Initiated within 5–7 business days
Credited within 7–10 business days to original payment method
9. Replacement Policy
Replacement is offered if stock is available
If not, refund will be issued
10. Cancellation Policy
Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible
11. Late or Missing Refunds
If your refund is delayed:
Check your bank/payment source
Contact your bank
Still stuck? Contact us
12. Grievance Redressal
As per Indian regulations:
Complaints acknowledged within 48 hours
Resolution provided within 30 days
13. Contact Details
Business Name: Osaak Perfumes
Owner: Owais Siddiqui
📧 Email: theosaak@gmail.com
📞 Phone: +91 9651102221
📍 Address:
Osaak Perfumes
House No: 285, Shekhupura,
Beside Apna Bazaar, Vikas Nagar,
Lucknow, Uttar Pradesh – 226022
🌐 Website: theosaak.in
Legal Compliance
This policy is drafted in accordance with:
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
These ensure customers are protected from unfair practices and have rights in case of defective or misrepresented products.