Terms of service

Welcome to Osaak Perfumes (The Osaak). These Terms of Service govern your use of our website theosaak.in and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these terms.

1. General Information

This website is operated by:

Business Name: Osaak Perfumes
Owner: Owais Siddiqui

📧 Email: theosaak@gmail.com
📞 Phone: +91 9651102221

📍 Address:
Osaak Perfumes
House No: 285, Shekhupura,
Beside Apna Bazaar, Vikas Nagar,
Lucknow, Uttar Pradesh – 226022

2. Eligibility

By using this website, you confirm that:

  • You are at least 14 years old, or

  • You are using the website under supervision of a parent/guardian

3. Products & Services

We strive to ensure all product details, descriptions, and prices are accurate. However:

  • Minor variations in color, packaging, or fragrance perception may occur

  • We do not guarantee that product descriptions are completely error-free

Perfume is subjective. What smells like luxury to one person might smell like regret to another.

4. Pricing & Payments

  • All prices are listed in INR (₹)

  • We reserve the right to change prices at any time without prior notice

  • Payments must be made through approved payment methods available on the website

Orders will only be processed after successful payment confirmation.

5. Order Acceptance & Cancellation

  • We reserve the right to accept or reject any order at our discretion

  • Orders may be cancelled due to:

    • Product unavailability

    • Pricing errors

    • Suspicious or fraudulent activity

Customers may cancel orders before dispatch only.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors

  • We are not responsible for delays caused by:

    • Courier partners

    • Natural events

    • Incorrect address provided by customer

Once shipped, the risk of loss passes to the customer.

7. Return & Refund

All returns and refunds are governed by our Return & Refund Policy.

We strongly advise customers to read the policy before placing an order, especially the part where an unboxing video saves everyone’s time and sanity.

8. User Responsibilities

By using this website, you agree:

  • Not to misuse the platform

  • Not to engage in fraudulent transactions

  • Not to provide false or misleading information

Basically, behave like a normal human.

9. Intellectual Property

  • All content on this website (logos, text, images) is the property of Osaak Perfumes

  • You may not copy, reproduce, or use any content without permission

10. Limitation of Liability

Osaak Perfumes shall not be held liable for:

  • Any indirect or incidental damages

  • Allergic reactions or personal sensitivity to fragrances

  • Misuse of products

If you spray half the bottle at once and regret life decisions, that’s not on us.

11. Indemnification

You agree to indemnify and hold Osaak Perfumes harmless from any claims, damages, or losses arising from:

  • Your misuse of the website

  • Violation of these terms

12. Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in
📍 Lucknow, Uttar Pradesh

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website.

14. Contact Information

For any questions regarding these Terms:

📧 Email: theosaak@gmail.com
📞 Phone: +91 9651102221