Shipping policy

Welcome to Osaak Perfumes (The Osaak). This Shipping Policy outlines how orders are processed, shipped, and delivered when you shop on theosaak.in.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation

  • Orders are not processed on Sundays or public holidays

Once your order is processed, you will receive a confirmation with shipping details.

2. Shipping Time

  • Estimated delivery time: 3–7 business days across India

  • Delivery timelines may vary depending on location and courier service

If you’re in a remote area, patience becomes part of the purchase.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout

  • We may offer free shipping on selected products or promotions

No hidden surprises. The price you see at checkout is what you pay.

4. Order Tracking

  • Once your order is shipped, a tracking link will be shared via:

    • Email or

    • WhatsApp/SMS

So you can refresh the tracking page every hour like everyone else.

5. Delays in Delivery

While we try to deliver on time, delays may occur due to:

  • Courier partner issues

  • Weather conditions

  • High order volume

  • Incorrect shipping details provided

We are not responsible for delays caused by external factors, but we will assist you in tracking your order.

6. Incorrect Address or Contact Details

  • Customers must provide accurate shipping information

  • If incorrect details are provided:

    • Delivery may fail

    • Re-shipping charges may apply

Double-checking your address once saves everyone a headache later.

7. Failed Delivery Attempts

If delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept order

The order may be:

  • Returned to us, or

  • Cancelled without refund of shipping charges

8. Damaged or Tampered Package

If you receive a package that is:

  • Damaged

  • Opened or tampered

Please:

  • Do not accept the package, or

  • Record an unboxing video immediately

Then contact us within 24 hours.

9. International Shipping

Currently, we do not offer international shipping.

(You can add this later when you’re ready to deal with customs headaches.)

10. Contact Details

For any shipping-related queries:

Business Name: Osaak Perfumes
Owner: Owais Siddiqui

📧 Email: theosaak@gmail.com
📞 Phone: +91 9651102221

📍 Address:
Osaak Perfumes
House No: 285, Shekhupura,
Beside Apna Bazaar, Vikas Nagar,
Lucknow, Uttar Pradesh – 226022

🌐 Website: theosaak.in